Account, payment and bonus questions
Pinup PlayCasino has no access to player accounts. For anything involving your balance, documents or bonuses, the operator's own support team is the only one that can help.
| Topic | Where to ask | Have ready |
|---|---|---|
| Deposit not credited | Live chat in the Pin-Up site or app | Transaction ID, amount, time, payment method |
| Withdrawal pending | Live chat, then email for follow-ups | Withdrawal ID, verification status |
| KYC documents | Support email or the Profile verification form | Clear scans of ID, address proof, card |
| Bonus not applied | Live chat | Bonus name, deposit details, promo code used |
| Login or password | Forgot-password link, then live chat | Registered phone number or email |
| Limits or self-exclusion | Account settings or support | The limit or break period you want |
Start with live chat for anything urgent; switch to email for document uploads or disputes where a written record helps. Email answers can take up to a day.
Avoid fake support accounts
- Contact support only from inside the official site or app, never through links sent by strangers.
- Never share your password, OTP codes, UPI PIN or full card number – genuine support will not ask for them.
- Be wary of Telegram or WhatsApp accounts offering to 'speed up' withdrawals for a fee.
- Keep screenshots and transaction IDs until your issue is closed.
About the content on this site
We revise Pinup PlayCasino whenever the operator changes its offers, cashier or app instructions. Please note that we cannot help with individual accounts, disputes or bonus codes.
You can read more about how the guide is written on our About page.
If gambling is becoming a problem
Ask Pin-Up support to set deposit limits, a cooling-off period or self-exclusion on your account. Free, confidential support is also available online from Gambling Therapy, which offers help in several languages.